Legal Disclaimer
This Privacy Policy explains how Total Baller Melbourne collects, uses, discloses, stores, and protects personal information of website visitors, clients, and participants. We are committed to safeguarding your privacy and handling personal information responsibly and transparently.
This policy is designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and to meet common website requirements outlined by platforms such as Wix.
1. Our Commitment to Privacy
Total Baller Melbourne is committed to:
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Protecting the privacy of visitors, clients, and participants
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Collecting only information that is reasonably necessary for our activities
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Using secure systems and procedures to protect personal data
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Being transparent about how and why information is collected and used
2. Types of Information We Collect
We may collect the following types of personal information:
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Full name (participant and parent/guardian)
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Contact details (email address, phone number)
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Date of birth and age
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Emergency contact details
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Medical or injury information (only if voluntarily provided)
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Booking and payment information
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Photos and videos captured during sessions
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Website usage data (IP address, browser type, pages visited, cookies)
3. How We Collect Information
Information may be collected through:
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Online booking and enquiry forms
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Direct communication (email, SMS, phone, social media)
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In‑person registration or sign‑up
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Cookies and analytics tools used on our website
4. Why We Collect Personal Information
We collect personal information in order to:
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Provide football coaching services
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Manage bookings, payments, and scheduling
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Communicate session updates, changes, or important information
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Ensure participant safety during training
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Improve our services and website experience
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Meet legal, regulatory, and insurance‑related obligations
5. How We Use and Process Information
Personal information is used only for purposes directly related to our services. We do not use personal data for unrelated purposes without consent.
6. Sharing Information with Third Parties
We do not sell or rent personal information.
We may share information with trusted third parties only where necessary, including:
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Online booking and scheduling platforms
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Payment processors
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Coaches and staff (where relevant to service delivery)
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IT and website service providers
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Government or regulatory authorities where required by law
All third parties are expected to handle information securely.
7. Storage and Security of Information
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Personal information is stored electronically using secure systems.
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Reasonable administrative and technical safeguards are used to protect against loss, misuse, unauthorised access, or disclosure.
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Information is retained only for as long as necessary for business or legal purposes.
8. Your Rights and Choices
Under Australian privacy law, you have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or outdated information
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Withdraw consent for marketing or media use
Requests can be made by contacting us via our website.
9. Minors’ Information
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We collect personal information about minors only with parental or guardian consent.
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Parents or guardians are responsible for providing accurate information on behalf of minors.
10. Cookies and Analytics
Our website may use cookies and analytics tools to:
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Understand website traffic and usage patterns
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Improve functionality and user experience
You can manage or disable cookies through your browser settings.
11. Photography and Media
Photos or videos may be captured during sessions for:
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Coaching review
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Marketing and promotional purposes
You may opt out of media use by notifying us in writing prior to participation.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The most current version will apply to all information held.
13. Contact Us
If you have questions, concerns, or requests regarding privacy or personal information, please contact Total Baller Melbourne through the official contact details listed on our website.
